Turn messy operations into systems that actually work.
I help small organizations untangle their technology and processes – so attendance, billing, inventory, scheduling, and communication stop being daily fires and become boringly reliable.
- ✓ Map how work really flows today – not how the software brochure says it should.
- ✓ Clean and connect the data behind your systems (POS, SIS, CRM, phones, time clocks).
- ✓ Design simple automations that your team can understand, use, and maintain.
Practical help for overloaded operations
If your staff spends more time wrestling systems than serving people, we start there. These are the core ways I engage.
Map the mess
We walk through how work really happens – from the first intake or sale all the way to billing, reporting, and follow-up.
- Inventory of current tools and shadow systems
- Data flow diagram (where things get lost or duplicated)
- List of critical failure points & quick wins
Fix the data layer
Clean, connected data is what makes automation and reporting possible. I focus on that before adding new tools.
- Normalize data between systems (POS, SIS, CRM, attendance, etc.)
- Lightweight APIs, imports/exports, and sanity checks
- Simple dashboards for “who, what, where” in your operation
Simplify the work
Once the foundations are sane, we carefully automate the boring and error-prone parts.
- Notification flows (attendance, late pickups, exceptions)
- Task hand-offs that don’t get lost in email or group chats
- Documentation your team can actually follow
You’re not just buying hours – you’re buying clarity.
I’ve spent years as the person in the middle: operations, IT, safety, and data all converging on one desk. I know what it’s like when the tools don’t match the mission – and I know how to untangle it.
Hands-on, not theoretical
I’ve deployed phone systems, written custom software, wired networks, and designed accountability tools – not just PowerPoint slides.
Safety & reliability mindset
My background in the military, law enforcement, and high-reliability environments means I think in terms of risk, failure modes, and “what happens at 2:00am if this breaks?”
Built for small teams
I design systems for real people: office staff, teachers, volunteers, operators – not for a theoretical full-time IT department.
A simple, low-drama way to start
You don’t have to commit to a giant project on day one. We start small, make the situation visible, then decide together what’s worth fixing.
Quick discovery call
30–45 minutes to walk through your current systems and pain points. The goal is to understand what’s breaking, not to sell anything oversized.
Focused assessment
I map your workflows and data at a practical level and send you a short, clear summary: risks, bottlenecks, and what I’d fix first.
Targeted implementation
We pick a small, high-impact slice to improve – for example, attendance + communication, or inventory + reporting – and we execute with your team.
Let’s talk about your current operational reality.
No pressure, no jargon. You tell me where things are breaking down; I’ll ask a few pointed questions and outline two or three concrete options you can act on – with or without me.
Email Frank at frank@mox-consulting.comGood fits for MOX Consulting
- Schools and churches with growing programs and strained systems
- Small businesses with too many disconnected tools
- Leaders who want clear visibility into people, processes, and data
What you can expect
- Plain language, no vendor spin
- Written summaries you can share with your board or leadership
- Systems that are boringly reliable, not flashy